Return Eligibility
To be eligible for a return or exchange, all items must be:
- In original condition
- Unused
- Unworn
- Unopened
- Free from stains, odors, damage, or signs of use
- Returned with original packaging and accessories (if applicable)
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within:
24 hours after delivery
To process your request, you must provide:
- Clear photos of the product
- Photos of the packaging
- Your order number
Please send all information to:
Claims submitted after 24 hours of delivery may not be accepted.
Opened or Used Products
Products that have been:
- Opened
- Worn
- Used
- Damaged after delivery
- Altered by the customer
are not eligible for return or exchange.
Return Timeframe
Customers must request a return within:
14 days after receiving the order
Requests submitted after this period may be declined.
Exchange Policy
We only offer exchanges for:
- Damaged items
- Incorrect items received
- Manufacturing defects
Subject to stock availability.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong item was sent
- The product arrived damaged
- There is a confirmed manufacturing issue
We recommend using a tracked shipping method for all returns.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within several business days depending on your payment provider.
Non-Returnable Situations
Returns may be rejected if:
- The item is not in original condition
- The item shows signs of wear or use
- The product is missing original packaging
- The return request was submitted too late
- No proof/photos were provided for damaged items
Contact
For all return or exchange requests, please contact:
